Windows Backup not showing Messages and Jobs, but is running?

Another weird one today….   Windows Backup on Server 2012 R2 was showing me this:


Notice how the “Last Backup” shows nothing, and also the Messages at the top are blank?    Well, this was the case even though the backups were running perfectly in the background.   I opened a Microsoft case on this one, because I thought it would be something simple…   but unfortunately it seems they could only find one other case of this issue on 2008 server, not the same as my situation.

In no particular order, we tried Reinstalling Windows Backup, Removing all Windows Backup Cache and Resetting all backups, reformatting the drive,  but none of this worked.    The Microsoft tech’s went away to research the logs, and while they were gone, I thought I would try something else…..

I decided to take the external dedicated USB drive I was backing up to, reformat, and this time partition and assign a drive letter.    I then configured the backup to use an actual Volume (drive letter) as opposed to a dedicated drive for backup.   Low and behold, this fixed everything!    I am still not sure why, but hey, the workaround works!

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