Sage Line 50 2009 on Windows 7

OK, A quick issue I found today with Windows 7 and Sage 50 2009.

If you export invoices, statements, or in fact any report to email using the PDF Sage driver you will get an error that says:

“Unable to install printer”

As a work around for the moment, you need to run the application as administrator.   Grrrrrr.    Lets hope that Sage fix it, and don’t blame Windows 7 for trying to protect you from an administrative change.

 

  31 Replies to “Sage Line 50 2009 on Windows 7”

  1. Keith Lewis
    June 27, 2009 at 10:12 am

    Usefull information but not helpfull so will Windows 7 and Sage 50 2009 work together if I install windows 7…. appreciate any positive info. Thanks

  2. NickWhittome
    June 27, 2009 at 1:35 pm

    Yes. It works. Have been running for 3 months.

  3. RB2004
    July 22, 2009 at 11:50 am

    Hi, I cannot even install the PDF driver.. it didnt install with sage, and ive tried installing it after downloading the update from the sage website.. it runs.. it doesnt throw any errors.. but nothing comes up under printers

  4. James
    November 1, 2009 at 11:00 am

    I have found that if you install Sage you will get the error regarding the Alumini PDF driver, if you dont have the latest sage updates I have found if you goto :

    http://www.sageinvoicing.com and install their free invoicing program this will install the driver too.

    Magic Sage Line 50 now works, and you dont need to pay your sage update fee.

    J

  5. RB
    November 21, 2009 at 8:49 pm

    Hi, ive tried installing sage on Windows 7 x64 everything installs fine, but the PDF printer does not appear under printers.

    Tried downloading and installing it from the sage website but it still doesnt work.

    Also tried installing the download from Sage Invoicing.co.uk and that doesnt work eigther… sugestions?

  6. Simon
    December 11, 2009 at 8:05 am

    RB – Have you found a solution to this yet? I have the same problem. Can’t use the “run as admin” work around as the Sage data is on a server and local admin cannot access the network drive – doh!

    I cannot see the PDF printer under printers either.

    Windows 7 and Sage Accounts 2009 (v15)

    Sage rather unhelpfully state that they’ve tested 2009 and that it works correctly with Windows 7!

  7. Logan
    December 16, 2009 at 8:45 am

    Sage are releasing a service pack for this.

  8. NickWhittome
    December 16, 2009 at 9:56 am

    Yeah, I have a workaround, but wait for the SP…. because the workaround is not good for Sage 🙂

  9. Shane Durrant
    December 16, 2009 at 8:01 pm

    You could try running the Sage PDF patch for v13. This will install the SagePDFPrinter. Worked well for v15, should work for 16.

  10. NickWhittome
    December 17, 2009 at 4:02 am

    That does not work. The issue is you need the latest Amyani driver….

    Only Sage can provide that, unless you have Sage’s key 😉

  11. December 27, 2009 at 6:18 am

    Am running Windows 7 x64 with Sage Accounts 2008, printing reports to PDF kept crashing until I tried running as administrator, which now works great. Thanks for the tip!

  12. January 11, 2010 at 9:08 am

    I’ve spoken again with Sage support today – an updated Win 7 driver was put on the website but then withdrawn as it created issues elsewhere. They are currently waiting on approval for the new driver from Amyuni and will then presumably put on sage.co.uk/updates and hopefully on the Accounts 50 auto update function. It effects Accounts 2010 and Payroll. The issue is that Windows 7 requires the PDF driver to be verified and it isn’t currently able to. A work around could be to print to a 3rd party PDF creator.

  13. January 14, 2010 at 8:13 am

    I’ve sorted it although it may be temporary.

    Just download and install the Amyuni PDF Converter v4.

    http://www.amyuni.com/en/developer/pdfconverter/trial.html

    Install this (ticking the install PDF Printer option) and call the printer SagePDFPrinter and it works fine.

    It will probably stop in a few weeks but at least I can send my invoices now! 🙂

    Hopefully the proper Sage version will be out soon.

    Danny.

  14. rob
    January 14, 2010 at 4:43 pm

    Installed sage L50 on windows 7, succesfully lets me in, but when I try to run certain old reports, it tells me it is converting them and then stops responding, try to login again and get the message ‘sage.sbd.platform.installation.softwareupdates.UI has stopped working’

    Please help

    thanks

  15. January 19, 2010 at 1:42 pm

    Sorted it, for free. Installed Sage Line 50 version 12 onto Windows 7 64bit. All seemed well until I tried to do bank reconciliations. That is because Sage writes its reports out as PDFs. Downloaded PrimoPDF and installed. Renamed the PrimoPDF to SagePDFPrinter and all works.

  16. Alan Moffat
    February 14, 2010 at 1:43 am

    I have used CutePDF free version and then renamed as
    SagePDFPrinter and this works fine with no time limits

  17. jj
    March 8, 2010 at 7:06 am

    when you say you renamed it, do you mean you renamed the .exe file :S?

  18. Neil
    March 18, 2010 at 7:08 am

    Thanks to all who commented about the Sage pdf printer issues in Windows 7. I am setting up a new installation (Sage 50 Accounts Pro 2009, Version 15.01.20.0191 on WIndows 7) and would also appreciate any insight on the following:

    The data filter code below (to exclude low value over/under payments from a customer statement) works fine when called from Preview in Report Designer; when the same statement template is called from Customer List I get the ‘No data was returned for this report’ window.

    AUDIT_SPLIT.INV_REF NOT LIKE “REVAL” AND LETTER_TYPE.LETTER_TYPE = 4 AND Unsigned (AUDIT_SPLIT.FOREIGN_GROSS_AMOUNT) > 1.5

    Also, when I set the report contents to be sorted by date or invoice reference, there is no effect on the order of presentation. (Sage posting number used by default).

    Thanks!

    -Neil.

  19. AP
    March 18, 2010 at 10:59 am

    I can’t load sage update onto my windows 7 machine, every time i try i get message about sage platform installation has stopped working. I am using sage 50 accounts. Any ideas, have reinstalled program but still won’t work?

  20. April 3, 2010 at 8:16 am

    I have struggled with this one over the last few days. We hacve Sage line 50 2009 running happily on a SBS Server 2003 and then the client machines use Windows 7 (64-bit) and 1 machine still has XP. Two of the Windows 7 machines work fine , the Xp works fine but another Windows 7 machine displays all this crashing nonsense every time we open and try to update Sage. I have loaded all the pdf stuff suggested and that still doesn’t work – even the 2.5 version suggested in Sage’s download section. On this particular machine I have even reloaded Windows over the top of existing installation and copied all Sage and Common File Sage Directories from one of the 7 machines that do work to this one – yet still the error comes up.

  21. Neil
    April 3, 2010 at 10:47 am

    I can’t load sage update onto my windows 7 machine, every time i try i get message about sage platform installation has stopped working. I am using sage 50 accounts. Any ideas, have reinstalled program but still won’t work?

    Manually download and install the update; download from link below (for Accounts 2009).

    http://www.sage.ie/mysage2/MyUpdates.asp

  22. April 16, 2010 at 4:08 am

    Hi there

    I had the same problem with the PDF printer in Sage and I fgound this article that solved the problem for me when I followed the instructions for Vista.

    http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=24463&p_created=1240596017&p_topview=1

    I hope this helps other people.

    Paul

  23. Frustrated Sage User
    April 20, 2010 at 3:51 am

    The shock horror FACT about this printer is that SAGE do NOT expect it to be used in the traditional way that we use every other printer (inc Adobe PDF Printer).

    The printer and associated drivers are there to “SAVE AS… “PDF files.

    I like many others expect it to work the same way as Adobe whereby it opens a window with the pdf view and then you can print it on an attached printer if needed.

    Works first time, everytime when you do this but SAGE really do need to address this before the hundreds that get frustated with it waste anymore time.

    Come on SAGE… When you click the PRINT button it would be great to see it work like the Adobe PDF maker and not just produce an error message.

  24. Colleen
    April 21, 2010 at 3:27 am

    I have Sage 2010 and Windows 7 – as advised by Sage -and have the PDF file problem. I didn’t want to buy the new Sage version, but was forced to when I bought a new PC with Winbdows 7. I also have as problem loading files. To load monthly statements, for example, takes around 10 minutes. How long will take for Sage to resolve these problems? At present I feel they got monmey out of me on false pretences.

  25. Peter
    April 25, 2010 at 8:39 am

    My financials data stopped recording on 15th March 2010 but every thing else, except bank reconciliations. I did not notice this until now and that date was about when I swapped PC’s to windows 7. Do know if this is just a coindince.

    Peter

  26. Tracey
    June 15, 2010 at 6:14 am

    Hi had problems with e-mail options in sage reporting to mail statements/letters etc, just had a new computer with windows 7 on. Could not print/printer error. My boss changed my user setting so I had full settings and it has worked!!! Now e-mailing everything again. Did speak with sage and they said it is a known error and they are still working on pdf driver to try and sort it. Mind you, I updated their pdf reader as they said, changed user setting and all is working as before. Hopefully this might help some of you

  27. Wags
    August 2, 2010 at 11:49 am

    I’ve installed Sage 50 Accounts 2010 onto my new Laptop with Windows 7 professional as the OS. It has been running well for a couple of months but now has told me that an update is needed but won’t let me update because of this Sage.SBD problem not working. I’m pulling my hair out. ANY ideas.

  28. Miguel
    October 27, 2010 at 4:40 am

    Rob and Wags.

    This is the solutions to SBD platform has stopped working.

    Sage SBD Desktop Installer Utility (Build 111)
    This update fixes the following issues:
    Automatic updates – Sage.SBD.Platform.Installation.SoftwareUpdates…has stopped working.
    When you try to open Sage Accounts, the splash window appears briefly then disappears and the program does not open.
    To download the Sage SBD Desktop Installer Utility (Build 111)
    Access the Updates page on the Sage website: http://www.sage.co.uk/support > Downloads > Updates.
    Note: You must log in to view this page. To do this, click Log in, enter your email address and password for the Sage website, then click Log in.
    From the drop-down list, choose Line 50 & Sage 50 Accounts then click Go.
    Locate the Sage SBD Desktop Installer Utility (Build 111) then click Download.
    From the File Download window, make a note of the file name, for example, sbddesktopbuild111.exe, then click Save.
    From the Save As window, browse to the required destination, for example, your Windows desktop, then click Save.
    The Download window appears showing the progress of the download and the estimated time to complete.
    Once the download is complete, if required, click Close.
    You have now successfully downloaded the Sage SBD Desktop Installer Utility (Build 111). For instructions on how to install this, click the Install it tab.

  29. December 9, 2010 at 9:55 am

    I had the error sage platform installation has stopped working message trying to update Sage 2010 on Windows 7:

    “sage.sbd.platform.installation.softwareupdates.ui has stopped working”

    Installing this allowed the updates to work properly:

    https://support.sage.co.uk/default.aspx?page=22&did=6b6e1550-8d7f-41ee-bc81-35b8b9c285c4

  30. Patrick
    March 8, 2015 at 10:02 pm

    hi can anyone tell me can you take a backup file from a previous version of sage i think it is instant accounts ver 8 and restore it to sage 50 ver 15. please tell me you can ty 🙂

    • Nick
      March 8, 2015 at 10:14 pm

      Yes. That will work as far as I know.

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