Intuit: "Sir, I guarantee you Small Business Server is 64 Bit….."

…  “and that is why we don’t support Quickbooks running on it”.

Aghghgghghghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhghgghgghhhhhhhhhhhhhhhhhhh!  

You could have heard my screams from the moon after my discussion with the line supervisor on the UK support team on Friday.   No matter how much I tried to explain to this guy that this could not be the reason that they do not work on SBS, he kept insisting that SBS was 64 bit only and that is why their software does not work. 

As I was talking to this moron, a supervisor lets not forget, I realised that the only point of staying on the phone would be to see if he got so confused by the conversation his last remaining brain cell failed and he stopped talking all together.  Unfortunately that did not happen, and as he had no superior to pass me onto (which made me think that he must have indeed been the CEO of Intuit) I gave up…. 

I ended up just creating a network share and putting the data file in that folder and giving all accounts users access.   But can anyone out there tell me why Intuit cannot get the “server only” install working on SBS?

  3 Replies to “Intuit: "Sir, I guarantee you Small Business Server is 64 Bit….."”

  1. Brian B
    November 11, 2007 at 8:14 pm

    I tried in vain to get the server only option to work as well. Ended up doing as you did, and all functionality works fine….Pathewy on them!

  2. November 11, 2007 at 11:40 pm

    AFAIK I ran the QuickBooks 2007 “server install” on an Windows Small Business Server 2003 R2 Standard Edition box back in December 2006 w/ no problems at all. I can’t remember all the specifics, but I know I ended up with the result the Customer was looking for.

    I don’t understand the hubbub about SBS being “special”. It’s just W2K3 w/ a very, very tedious setup and a lot of shiny add-on cruft that anybody who is familiar w/ administering the component products doesn’t use anyway…

  3. November 14, 2007 at 1:39 am

    Wow SBS2003 is 64bit? Where have I been? LOL

    I wonder if you sent him a link from Microsoft Showing him it was 32 bit? He’d probably claim that the Microsoft Website was wrong…

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