MSHTML.DLL Crashes, IE7 (March 20th Build) and Google Desktop

I had some pretty major crashing on the new build of IE7 whereas the previous build worked just fine.   The error reported is:

Faulting application iexplore.exe, version 7.0.5335.5, faulting module mshtml.dll, version 7.0.5335.5, fault address 0x000d850d.

For those that do not browse the usergroups, the fix that worked for me is to disable the Web History checkbox in Google Desktop indexing options.

  63 Replies to “MSHTML.DLL Crashes, IE7 (March 20th Build) and Google Desktop”

  1. Iman
    March 27, 2006 at 3:33 am

    thanks a lot
    my problem is solved with your tip.

  2. Doug Johnson
    March 27, 2006 at 5:44 pm

    Removing the “Web History Checkbox” fixed a crashing problem for me too. My fault address was a bit different 000d7713, but the problem is now gone. THANKS.

    I was able to isolate the IE7 problem to the opening of a new child window when using a or javascript The child would always load fully and then crash about 2 seconds later. I created a very simple web page to prove this is all it took.

    I know Google and Microsoft arent very good friends, but ….

  3. Michael Ovesen
    April 14, 2006 at 3:08 am

    Same here on a Danish Windows XP version of with Desktop Google and iexplore.exe, version 7.0.5335.5

    modul mshtml.dll, version 7.0.5335.5, fejlagtig adresse 0x000d7713.

    feljagtig adresse = Wrong address.

    Solved by disable Google Desktop Search Weboversigt as others have found. Thanks..

  4. Jeep
    April 15, 2006 at 11:39 pm

    That solved my problem too, thanks a lots for your help

  5. May 3, 2006 at 1:46 pm

    Awesome! Had the same problem with the latest IE7 beta.

  6. Rave
    May 31, 2006 at 4:36 am

    This has been resolved. Download the latest Desktop from Google. Refer to the article at

  7. June 3, 2006 at 10:36 am


  8. Jon
    July 6, 2006 at 4:54 pm

    Good catch, thanks!

  9. IE Sucks
    August 29, 2006 at 6:12 pm

    Thanks, That worked.

  10. Extremevalue
    October 19, 2006 at 10:44 pm

    You guys rock. It solved my problem too.

  11. October 22, 2006 at 7:12 pm

    I have this problem too.
    Thanks a lot. ^^

  12. Ludi Cosman
    October 23, 2006 at 1:42 pm

    This helped! Thanks.

  13. Cristian Chirita
    October 24, 2006 at 5:32 am

    Best tip.
    Solved the issue. whiout .net sdk, dll,etc.
    Thanks a lot.

  14. October 24, 2006 at 6:26 am

    Wow, what happened recently that this thread came back to life! ???

  15. Jim
    October 27, 2006 at 7:58 pm

    Running public release of ie 7 and had this happen. Haven’t had a chance to d/l the latest version of the google desktop search but will give it a try and report back. Thanks!

  16. cb103
    November 5, 2006 at 5:03 am

    Thank you for your solution…! My problem has solved…

    Good post

  17. Jim
    November 13, 2006 at 11:54 am

    Nice Shot! I’ve been fighting this one since the final release of IE7. Seems it’d be easier to find by now or that Google would post it also.

  18. Nagesh
    November 14, 2006 at 7:28 pm

    Thanks it solved my problem also

  19. Tanker Bob
    December 2, 2006 at 3:34 pm

    Fixed my problem as well. Many thanks!!!

    Firefox 2.0 is still my primary browser, though. IE7 still doesn’t come close for compatibility, security, or features.

  20. Jacob Theunisz
    December 29, 2006 at 3:50 pm

    Wonderful! I spent weeks trying to reinstall IE6 and IE7 (following various leads on the internet, mostly related to IE6) and then it turns out that it is related to Google Desktop! A good thing Firefox was not affected by this problem, because the error occurred on the very first page IE7 goes to after installation, namely the one asking for a search provider!

  21. Alf
    January 13, 2007 at 8:29 am

    This bug still occurs on a computer where Google Desktop was never installed.
    Flushing the history could make it for a few minutes, but IE still crashes during regular surfing …

    any idea?

  22. Jason
    January 17, 2007 at 3:50 pm

    Wow, I’ve been spinning my wheels trying to figure out why this problem was happening and this tip fixed it for me as well. Thanks so much. I don’t think I would have ever figured it out otherwise.

  23. Ali G
    February 7, 2007 at 5:12 am

    grate it also solved my problem
    what a shittttt
    google desktop /=/internet explorer

  24. rlk
    February 9, 2007 at 8:27 am

    this is lame but can I find the history todisable?

  25. rlk
    February 9, 2007 at 8:58 am

    Hi – Google is not installed on the computer and it started happening when it was 6.0 – any ideas what I should do – can’t seem to have anything else logged.

  26. CJ
    February 22, 2007 at 2:48 pm

    Same as rlk – Google is not installed and still constantly crashing. Any Ideas? Get the MSHTML.DLL error and a Kernel.dll error.

  27. Nicky
    March 7, 2007 at 12:59 pm

    Thanks a lot. Disabling the web history worked perfectly.

  28. Miroku
    April 5, 2007 at 11:25 pm

    OH MY GOD!!!! THANK YOU SO MUCH!!! This really helped me out. My girlfriend has the same crashing problem I’m going to tell her to do this asap.

  29. April 6, 2007 at 1:38 pm

    It really does amaze me how many people this problem affects. Surely there is a new version of Google desktop by now?

    Nick Whittome

  30. Dreb
    April 20, 2007 at 12:12 am

    That has been plagging me for over a month. Nice work

  31. mor_feusz
    April 24, 2007 at 6:55 am

    I do not have any google software (only Windows and Office ONLY and i have this error

  32. Bret
    April 27, 2007 at 7:49 pm

    This fix miraculously worked for me also!! And none of the many other fixes (disabling addons, etc.) worked for me. This is great! Thank you very much.

  33. valle
    April 28, 2007 at 8:22 am

    It worked! thank you so much!
    I’ve been having this problem since this morning.

    Thank you once again!

  34. Sabu Gopinath
    May 16, 2007 at 3:15 am

    It worked. Thanks to the suggestion.

  35. Jon
    June 7, 2007 at 10:42 pm

    If I could have gotten IE to open without crashing immediately, I may have been able to find this info. Too late–Google desktop has been removed. As my mother always said, “If you can’t play nice, you can’t play at all.”

  36. no name
    June 13, 2007 at 1:59 am

    i have no google desktop and have this problem.
    what am i suppose to do?

  37. Jeanette
    June 20, 2007 at 10:55 am

    I’m having this problem with IE 7, Win XP SP2, but no Google Desktop. Google toolbar is installed, but I looked through the options for anything that said history – no go. Any ideas? Thanks

  38. michelle cunningham
    July 6, 2007 at 2:12 pm

    holy cow!! thank you soooo much! you just saved me some major cuss words.

  39. July 14, 2007 at 11:26 am

    Thank you. Thank you! I wish googling this problem brought up your answer quicker…

  40. Marcelo Celani
    July 15, 2007 at 2:44 pm


    Thank you very much. This worked for me too.

    Marcelo from Argentina

  41. katiesam
    July 22, 2007 at 7:21 pm

    THANK YOU THANK YOU THANK YOU .. after hours and hours of searching the web, reading numerous sites, solutions, microsoft help files, uninstaling and reinstalling IE7 more times than I care to remember, finally you’ve solved my problem!!!

    To think that it was google causing my problem all along!

    You’ve saved me from a long night of frustration!

  42. Pat Hughes
    August 29, 2007 at 12:05 pm

    Same issue different cause:

    It would seem most if not all plugins and active X controls hook to the MSHTML.DLL

    So in my case JAVA and Google did not resolve it it was every time the user went to a site with any Flash graphics. Disable the Flash plugin IE stable but of course no Flash graphics load. Reinstall the Shockwave Flash plugin – issue resolved.

    So you may have to work through disabling and reinstalling several plugins to fix this issue.

  43. David from Ft Lauderdale
    September 30, 2007 at 7:53 am

    System crash not only IE but almost all apps. Bellouth (ATT) isp is powered by Google so the generals fix was perfect.

  44. Gurcan
    October 28, 2007 at 10:02 pm

    Mine was resolved by reinstalling the Shockwave plugin as well.

  45. C. Gaston
    April 15, 2008 at 4:08 pm

    Thank you! I’m using Yahoo as my search engine, and it’s working just fine.

  46. Paul
    April 16, 2008 at 4:29 pm

    Having this issue, but with MS Outlook 2k3 running in cache mode. Any ideas? AIM: paulmountcastle

  47. Paul
    April 16, 2008 at 4:31 pm

    I’m experiencing this issue, but with MS Outlook 2k3 running in cache mode. Any ideas? AIM: paulmountcastle

  48. SloppyGoat
    May 23, 2008 at 9:55 pm

    But I don’t even use Google Desktop and I get this same error!

  49. mr Bo from Denmark
    July 15, 2008 at 4:42 pm

    Thank you for the Informations… I had great troubles by correkting the browser settings fast enough before the error message appeared and freezed the IE7 browser window…Frame with the error: “AppName: iexplore.exe AppVer: 7.0.6000.16674 ModName: mshtml.dll
    ModVer: 7.0.6000.16674 Offset: 0003c2a5”

    By Keeping on hunting the
    “Tools” -> Delete Browsing History” I succeded eventually fast enough..After Deleting… I could set up another default search engine at the little pull down arrow at the “Magnifier class”. Left click again and setup the “Change Search Defaults” for making permanent setting. Without you information I’d never come through.. Even though the Firefox did the job as long as I could search your sollutions at the internet. I’d already tried to roll back to IE6 and to install XP sp3 but the error kept on until the solution above.. Microsoft homepage dissapointed in no help to the issue

  50. July 22, 2008 at 10:15 pm

    I love you guys!

    I had this same problem and it turned out to be Flash!


  51. Gaurav
    July 31, 2008 at 11:41 am

    Thanks a lot dude i also have the same problem but it got resolved thankkkkkkkkkkkkkkkkkkkkkkkkkksssssssssssssss a ttooooooooooooooooooooooooonnnnnnnnnnnnnnnnnnnnnnnnnn

  52. Aman
    August 29, 2008 at 9:03 pm

    Hi, i have same issue with IE 7 with mshtml.dll error. I don’t have any google desktop. please advise any other possible solution.

  53. Jason
    September 23, 2008 at 10:57 pm

    I just came across this error as well. (no google software installed) For me, the error started happening every time I hit “home” with my home page set to “” (crashed using the default as well — has a different address but still pointed to

    I just pointed “home” to a different site and the problem went away. Oddly, you can add as a second homepage without the error showing up. I guess the error just happens if MSN’s homepage is at the top of your “home pages” list. Dunno if it will work for you, but it’s worth a shot.

  54. it jkhan
    October 20, 2008 at 12:55 pm

    awesome! fixed my problem!

  55. Haggis
    November 4, 2008 at 8:36 pm

    Disable flash in the addons if u dont have google installed and see if that helps

  56. Andy Jones
    November 6, 2008 at 1:34 pm

    worked for me after trying other solutions. You could have explained the method in more detail.

    Select ‘tools’ menu. In IE browser.
    Select ‘Delete browsing history’.
    Select ‘Delete all’.
    Select check box ‘also delete files and settings stored by add-ons’.

    Select ‘yes’.
    And close.

  57. April 18, 2009 at 7:07 pm

    just solved my problem using the same tip. THANK YOU !

  58. Peggy Marks
    June 15, 2009 at 6:25 pm

    I have the crash regularly. Win IE 7 xp. No matter what I happen to be working on, the page is kicked off after I click send or don’t send error report. It happens a lot in windows live hotmail. Drives me nuts. I don’t have Google toolbar. I will try the fix. Thanks.

  59. Jay B
    June 29, 2009 at 3:59 am

    Problem started rearing it’s ugly head around here too, well spotted and great fixes, saves me some time! ;D

  60. Uwe
    October 31, 2009 at 6:12 am

    facts are mshtml.dll is always involved. Ms have some fix for ie6 or 7, but I have ie8 and the time to failure is about 2 sec. Deleting history has absolutely no effect on my pc. The problem also arises with other apps, like restore points, which uses rstrui.exe and the above dll. If I remove google and use bing or daemon the error still appears after a few seconds. I don’t think it has anything to do with google add-ons. It is the explorer environment itself. That MS have no answer only means they are as clueless as any of us.
    happy hunting, where are the big guns?

  61. Uwe
    October 31, 2009 at 6:14 am

    As a further aside, I have changed to google chrom and have solved that problem. But that does not solve the others, such as safe points.

  62. Manfred
    February 8, 2010 at 5:49 pm

    I have IE 8 and Outlook 2003 SP3 and my outlook crashes when ever I select some emails (I have the option view reading pain -> Right) as it wants to view specific messages outlook crashed. I changed the Google desktop settings as well but nothing changed for the crash. I dont think it has to do anything with Google desktop search. The error report of Outlook contains:

    AppName: outlook.exe AppVer: 11.0.8217.0 AppStamp:480f95d9
    ModName: mshtml.dll ModVer: 8.0.6001.18876 ModStamp:4b2fc8fc
    fDebug: 0 Offset: 000031d5

    PLEASE HELP!!!!!

  63. Asadullah Nizamani
    May 3, 2010 at 9:14 am

    I rsolved the issue by resetting the IE

    Tool ->internet option ->Advanced tab -> Reset

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